Home Gallery Page Delivery Contact

wooden craft shapes for card making, wooden gift boxes, decorative light boxes, fairy cottages, personalised jigsaw puzzles, Christmas craft products, LED tea lights and batteries, advent calendars, wedding items

Delivery

Goods are normally sent within 3 working days of receipt of order and we normally use Royal Mail (2nd class). Products which are personalised or manufactured to your order may take a little longer (if this is the case, we will contact you to tell you how long).

Please note that we only deliver to UK addresses.

Postage and packing charges are shown below:

Credit Card Security

Credit card orders are handled solely by PayPal. We do not receive your credit card details on our servers or retain information about your card.


Dimensions of Products

Unless otherwise specified the indicated dimensions of products will be the longest dimension. All dimensions are approximate.


Returning Goods

If the goods arrive damaged, incorrect or faulty, please notify us within 7 days of receipt. We will organise replacement or refund including cost of delivery.

If you receive an order and decide not to keep it, please notify us within 7 days of receipt of goods and return goods in their original, unused and unopened condition within 14 days for a full refund. Refunds cannot be made after this time. Before returning any goods, please email support@craftycut.co.uk to explain the reason for return. We will give you an authorisation number which must be marked on the outside of the package. Please do not return any goods without the authorisation number. We will also suggest the best way to return any goods. Goods that have been personalised or produced specifically for you cannot be returned unless faulty.

If goods are faulty or have been sent in error the cost of returning the item will be refunded. If an item is returned for any other reason, the cost of returning the item is the customer's responsibility.


Order value up to £15.00

P&P £2.75

Order value £15.01 - £30.00

P&P £3.75

Order value £30.01 - £50.00

P&P £4.75

Order value £50.01 - £100.00

P&P £5.75

Order value over £100.00

P&P £7.00